Social Media Strategy

4 Reasons Why Listening Is The Social Media Skill You Need To Master

4 Reasons Why Listening Is The Social Media Skill You Need To Master

Have you lost touch with your audience’s needs? As businesses, we can become so caught up in sales that we forget who we are doing it for - our customers. And we forget to take a step back and listen to what they need. But that’s a big mistake. Here are the 4 reasons why listening to your audience is so important.

Level Up Your Social Media Game With Customer Journeys

Level Up Your Social Media Game With Customer Journeys

You know loyal customers are gold for your business. So how do you ensure you always serve clients in the best possible way? How do you build a truly loyal customer base, that won't just use your product or service, but love and share it with others? The customer journey is a powerful and easy tool to help you optimise the moments people interact with your brand, and acquire happy and loyal customers. Read on to get started and its power.

How to Boost Your Social Media Strategy? Take a Look at Jobs-to-be-Done

How to Boost Your Social Media Strategy? Take a Look at Jobs-to-be-Done

Successful social media marketing starts with understanding your audience. Witty messages and beautiful photos are not enough. You need to know who you're talking to, and what goes on inside their heads. Jobs-to-be-Done is a powerful framework that enables you to understand your customers in new ways. To discover not only what your customers want, but also why.